FAQ

Do you have a showroom?

Yes. Please visit our retail stores located at Unit 102, 9233 Glover Rd in Fort Langley (open 7 days a week) or our warehouse outlet showroom at Unit 107, 43995 Progress Way, Chilliwack. 

Our warehouse is by appointment only. Closed weekend and holidays.

How do I order?

You can purchase any item directly from our website, in store, or by phone / email. Our website accepts orders online and payment via paypal/credit card. Please email sales@blueberrymeadows.ca if you require any assistance.

How much is shipping and handling?

Small item doorstep delivery $50. Large pallet driveway delivery $75. White glove service including setup $150. Areas included are Metro Vancouver and Fraser Valley (to Chilliwack). 

BC Interior ‘driveway’ delivery is $150. Please contact us to see is your area is covered. 

We now offer FREE COLLECTION in Kelowna and Kamloops. Please contact us for details.

We reserve the right not to ship to remote areas if they are not covered by our carrier or this would result in a loss due to high shipping costs.

 

When can I expect my order to arrive?

All local deliveries are pre-arranged with our customers and we will do our best to accomodate suitable delivery times.

Our long distance delivery lead times are between 7-12 business days for in stock items. Please note that we endeavor to be as accurate as possible with our quoted delivery dates and the majority of pieces are delivered either on-time or before the stated date.

Due to the nature of our business (with items that are imported), and because stock levels change so quickly, it is possible that delivery dates may vary due to circumstances beyond our control, for example, being held up at customs, ocean vessel delays due to weather, etc. In this event, we will endeavor to keep you informed to the best of our knowledge.

Will my order be delivered into my home?

Local delivery WHITE GLOVE SERVICE ONLY ($150)…..YES. Our ‘white glove’ delivery team will be happy to place your furniture in the desire place in your home and remove all packaging. 

Otherwise our regular courier service is to curb side only.

I work all day, is your delivery service flexible?

Our delivery service providers will contact you directly to arrange a mutually suitable time for you to take receipt of your furniture. A delivery window will be arranged eliminating the need for waiting around all day for your delivery.

What happens if I miss my arranged delivery?

It is the responsibility of the customer to ensure that they are available, or have made the necessary arrangements to accept the delivery on the arranged delivery date. If our home delivery service has to make a second attempt to deliver, a second delivery charge may apply at the customers expense.

Why is it so important that I give you my telephone number?

Our home delivery service will call you to arrange delivery, they do not email customers.

Customer Service Questions

What is your Return Policy?

Please refer to our full refund policy, see “Terms & Conditions” page. Strictly NO RETURNS any products that are ‘Discontinued’ or ‘Floor Clearance’.

What happens if my furniture arrives damaged?    Please refer to our full damaged items policy, see “Terms & Conditions” page.

I placed my order and haven’t heard from Blueberry Meadows Interiors, why is this?

It is not usual practice for us to contact you until your order is ready for delivery. At which time, our home delivery service will telephone you to arrange at suitable day for delivery. We do ask that you be patient and ensure the anticipated dispatch time has elapsed before chasing up you order.

Is online shopping safe?

None of the customers who have shopped at Blueberry Meadows Interiors have reported fraudulent use of a credit or debit card as a result of purchases made with us. The reason shopping with us is so safe is that our secure server software encrypts your credit card number and converts it into bits of code that are then securely transmitted over the Internet. If you still prefer not to send your credit card number over the Internet you can place your order over the telephone by calling the relevant telephone number, see “Contact Us” page.

What methods of payment do you accept?

We accept Debit, Visa & MasterCard. We are able to take orders & payments over the phone.

What if I have a complaint?

We are determined to provide the easiest and best way to buy furniture online, and we are not satisfied unless all our customers are delighted with their purchase and their experience of shopping with Blueberry Meadows Interiors. In the unlikely event that you do not enjoy your experience of shopping with us, please tell us by email sales@blueberrymeadows.ca.

Furniture Questions

Do you have a showroom for all your collections? Yes we currently have 2 ‘bricks & mortar’ physical retail stores. Some of our collections are on display at these locations and you are very welcome to call in to see the quality of our products.

Our website however carries all of our products, and rest assure, the same quailty and value for money applies to all our furniture collections. We endeavour to use good images for our furniture, provide accurate measurements & discriptions.

Are the colors/stains in the photos exact?

It is virtually impossible to accurately portray the actual colour of natural or reclaimed wood in a web picture and each item may vary, due to natural variations from batch to batch. Please note our distressed ranges are rustic & therefore surface imperfections are part of this fantastic look and finish. As we use old salvaged and distressed timber, slight cracks may appear and these are not structural issues. They can be easily stained and we recommend using an ‘ebony’ shade to disguise any white timber that shows. These cracks are NOT classed as faults or defects and refunds or exchanges will not be given due to any surface imperfections.

We do endeavor to give the best portrayal of colour, but we cannot accept colour or shade differences occurring from piece to piece as faults. Each piece of furniture is hand made and each piece is unique. Variations can also occur in different batches of our recycled collections.

Why do some items become discontinued?

Unfortunately from time to time our suppliers may discontinue certain items of furniture, or slight changes to stains, for example. We have no influence or control over this happening, and as such apologize if a discontinuation of an item or stain change has caused problems. Should you have any additional questions we would be more than happy to discuss them with you – please email or call, see “Contact Us” page.